We're Here to Help - Every Step of the Way
Welcome to Dimplex Customer Service
At Dimplex, your comfort is our top priority. Whether you have a question, need support, or something isn’t quite right with your product, we’re here for you.
Our friendly, North American-based customer support team is ready to assist you with prompt, knowledgeable service—so you can get back to enjoying the warmth and comfort of your Dimplex product without delay.
Customer Service and Technical Support 1-888-346-7539
cs@glendimplexamericas.com
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
Dealer Services 1-800-668-6663
solutions@glendimplexamericas.com
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
How can we help you?
We're here to help. At Dimplex, we believe in a good customer experience. The easiest way to get in touch with us is by phone during business hours or using our online form.
Approachable
Our approachable, NA-based support team is always here to help and quickly resolve any concerns you may have.
Comfort
Your comfort is our priority! At Dimplex, we ensure your new electric fire brings comfort from day one.
Expertise
Trust our expertise to provide you with the best experience and complete peace of mind.
Service Experience
We’re focused on delivering a seamless service experience, so you can enjoy your purchase with confidence.
Frequently Asked Questions
Have questions about servicing your electric fireplace? Check out our Frequently Asked Questions section, where we aim to address most common inquiries. If you don’t find the answer you’re looking for, feel free to reach out to our service team, they’re always ready to help!
Looking for Product Manuals?
Access owner’s and service manuals for current and legacy products with ease.