FAQ and Documentation
Product Documentation
Need technical details or service instructions? Our product documentation hub has everything you need—from installation guides to troubleshooting manuals.
General FAQ
Yes. All Dimplex HEAT products are certified by CSA or UL for safe indoor operation. They feature automatic thermal cut-outs and overheat protection that shut the unit off if airflow is restricted or internal temperatures rise too high.
No. Dimplex HEAT products do not require any external venting or ductwork. They generate heat using electric resistance, so there’s no combustion, exhaust, or emission of gases.
It depends on the model. For example, most baseboard or convector heaters can heat rooms up to 400 sq. ft., while larger fan-forced units like the EUH Series can cover garages or workshops up to 600 sq. ft. Always check the wattage and room size in the product manual for guidance.
Yes, certain models such as the LC Series or DPEG baseboards can be installed in bathrooms if wiring and placement follow electrical code clearances. Controls must not be reachable from a bath or shower.
Only heaters designed for outdoor or semi-enclosed spaces—like the DIR or DLW infrared models—can be used outdoors. All other models are intended for indoor applications only.
Yes. Most HEAT models work with built-in or wall-mounted thermostats, available in single-pole or double-pole versions. Some models include integrated digital thermostats for precise temperature control.
Yes. Electric heaters convert nearly 100 % of the electricity into heat. Dimplex HEAT models feature high-efficiency elements and fast heat-up design, providing comfort while minimizing energy waste.
Only smaller plug-in units like certain infrared models allow that. Most hard-wired HEAT products must be permanently connected to a dedicated circuit by a qualified electrician.
Not significantly. Electric heaters don’t burn oxygen or fuel, so they don’t alter indoor air quality. Maintaining humidity levels with regular ventilation or a humidifier keeps comfort balanced.
Yes. Every model is tested and certified for compliance with Canadian and U.S. electrical standards. Safety features include tip-over switches (on portable units), overheat protection, and cool-touch housings.
Maintenance FAQ
Most Dimplex HEAT products require very little maintenance. Regular cleaning to remove dust and ensuring unobstructed airflow are usually sufficient. Units with fans or grilles should be checked periodically to keep them clear of lint or debris.
Inspect your heater at least once a year to confirm it’s clean and securely mounted. Check that the wiring, thermostat, and protective grille are intact. More frequent inspection may be needed in dusty or high-traffic areas.
Turn off power at the circuit breaker and allow the heater to cool. Wipe the exterior with a dry or slightly damp cloth. Avoid abrasive cleaners, solvents, or sprays directly on the unit.
Disconnect power and remove the front cover. Use a vacuum or soft brush to remove dust buildup around the heating element and fins. Be careful not to bend the fins, as that can reduce efficiency.
Installation and wiring must always be done by a qualified electrician according to local and national codes. However, general cleaning and visual inspection can be done by the user once power is disconnected.
A light odour is normal during the first few hours of operation, caused by protective coatings or dust burning off new elements. The smell should disappear after initial use. If it persists, disconnect power and contact support.
Hard-wired models must be disconnected and reinstalled by a licensed electrician. Portable or plug-in models can be moved if unplugged and fully cooled down before handling.
No. Dimplex HEAT products don’t use air filters. For fan-forced units, simply keep the intake and exhaust grilles free of dust for proper airflow.
Yes, plug-in models can remain connected, but always turn off the power when not needed. For hard-wired units, ensure the wall thermostat or main switch is set to “off” when not heating.
Plug-in models require a grounded outlet matching the specified voltage and amperage. Hard-wired units must be permanently connected to a dedicated circuit using copper conductors only.
Troubleshooting FAQ
Check that the circuit breaker has not tripped and that the heater is properly connected to power. For hard-wired units, verify voltage at the supply terminals. Ensure the thermostat is calling for heat and the safety limit switch hasn’t been triggered.
Some models use a fan delay that allows the element to preheat before blowing warm air. If air remains cold, confirm that the thermostat is set above room temperature and that airflow isn’t blocked.
This usually means the unit’s thermal safety limit has been reached. Obstructions or dust around the grille can restrict airflow. Turn off power, clean the unit, and let it cool down before restarting.
Ensure the power supply matches the voltage rating on the heater label. A disconnected wire, tripped breaker, or faulty thermostat can also prevent the element from heating.
A slight clicking or pinging sound is normal as metal parts expand and contract when heating. If noise becomes loud or persistent, check that the unit is mounted securely and free from obstructions.
A mild odour is normal at first use or after long periods of inactivity, caused by dust or protective coatings burning off. If the smell persists, disconnect power and clean the unit thoroughly.
Check the batteries and make sure the receiver on the unit isn’t blocked. Some models must be paired again after a power interruption—refer to the manual for pairing instructions.
No. Dimplex HEAT products should never be connected using extension cords or power bars. Always plug directly into a dedicated outlet or ensure hard-wired connection.
This may indicate the circuit is overloaded. Verify that no other high-draw appliances share the same circuit and that wiring matches the rated amperage of the heater.
Turn off the heater at the main breaker for at least 5 minutes, then restore power. For models with a manual reset button, press it once the unit has cooled. If it still doesn’t operate, contact technical support.
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